AI / ML Engineer

Summary: Design, build, and embed practical AI solutions including generative AI and large language models to improve operations and customer service. Partner with stakeholders to deliver secure, scalable products using Python and modern AI techniques.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are seeking an AI / ML Engineer to join UK Technology.

In this exciting role, you’ll help design, build and embed practical AI solutions that improve how HSBC operates and serves its customers.

Working with technology, business and control stakeholders, you’ll turn emerging AI capabilities into secure, scalable and valuable products. Your work will span generative AI, large language models, agentic AI and machine learning, with a focus on developing reusable capabilities that can be deployed safely and consistently across the organisation.

If you enjoy learning, experimenting and delivering practical outcomes, this role offers the opportunity to work in a rapidly evolving field while making a meaningful contribution to HSBC’s technology agenda.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role, you will:

• Partner with cross-functional stakeholders to identify, define and deliver AI solutions that address priority customer, colleague and business needs
• Design, build, test and deploy generative and agentic AI applications, taking solutions from discovery and proof of concept through to production implementation
• Develop reusable capabilities for agent orchestration, workflow design, tool and function integration, memory and state management, and AI skills
• Apply techniques including prompt engineering, retrieval-augmented generation, search, vector databases, tool calling and multi-agent workflows
• Build maintainable, readable and testable software using Python or another relevant programming language
• Integrate AI solutions with enterprise systems and data sources while meeting requirements for security, privacy, resilience and responsible AI
• Define success measures and service-level objectives, implementing appropriate logging, metrics, tracing and other observability practices
• Evaluate and continuously improve AI solutions, balancing accuracy, reliability, latency, user experience, operational risk and cost

To be successful in this role you should have the following skills:

• Experience developing software, data or technology solutions in a professional, academic or substantial project-based environment
• Practical experience with generative AI, machine learning, large language models, prompt engineering or agentic AI
• Working knowledge of Python, including the ability to write maintainable, readable and testable code
• Understanding of software development practices, including testing, version control and collaborative development using tools such as Git or GitHub
• The ability to explain technical concepts, recommendations and trade-offs to technical and non-technical audiences.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via https://hsbc.recruitment@hsbc.com.