About this role
Summary: Design, build, and maintain agentic AI solutions to power autonomous network operations. Collaborate with stakeholders to develop scalable AI/ML pipelines, reinforce learning models, and ensure production reliability for network optimization.
Company Description
We will only consider candidates already residing in the Netherlands
About KPN and Network Services: KPN harnesses technology to securely connect everyone in the Netherlands to a sustainable future. The Network Services unit within B2CS maintains a high-performance network and leads AI-driven innovation, paving the way to a fully autonomous network.
Our agentic AI & Data department: tasked with realizing a fully autonomous network. Positioned at the forefront of network and service transformation, we build, configure and operate agentic AI solutions to deliver faster resolution, higher reliability and a step-change in customer experience across network and service domains. We are currently working on the Broadband Disruption Agent (DBA), expanding to On-Site Technician Support (OTS) agent for the mechanics, and moving into more production-grade solutions in our Agentic platform.
We are a young, international team with a strong learning mindset, combining deep technical expertise with enthusiasm for building real-world autonomous AI solutions.
Job Description
As an AI Engineer, you will design, build and maintain agentic AI solutions that power KPN’s move towards autonomous networks—creating intelligent agents that can observe, decide, and act to optimize performance in real time. You will collaborate closely with business stakeholders (across TDO and CM), domain experts, and engineering teams to develop scalable AI solutions and platforms to bring autonomous capabilities reliably into our operational processes.
Key daily responsibilities:
- Build, develop, and maintain agentic AI systems that enable autonomous network optimization and decision-making (e.g. the disruption broadband agent).
- Make system designs, validate software quality, check run-time behavior and focus on production ownership.
- Build and maintain scalable AI/ML pipelines with a strong focus on reliability, performance and maintainability.
- Define and implement monitoring, testing, and governance strategies to ensure robustness and compliance of agentic AI solutions in production.
- Collaborate with network domain experts, data engineers, and software teams to integrate agentic solutions into real-time network environments.
- Translate network objectives into data-driven, self-adapting models using reinforcement learning and emerging AI tools.
- Stay up to date on innovations in agentic AI, reinforcement learning, and telecom network automation.
Qualifications
You are eager to learn and can adapt quickly, both technically and personally. You have strong analytical skills and take ownership of your work. You enjoy working with both technical and non-technical colleagues and can make complex ideas easy to understand.
To be successful in this role, you bring:
- A strong background in software engineering (e.g. designing, building, and operating distributed systems in production).
- Solid experience with Python and/or Java, including writing clean, testable, and maintainable code.
- Hands-on experience applying AI/ML techniques in production, not just experimentation (e.g. model deployment, monitoring, lifecycle management).
- Experience with AI/ML frameworks and the ability to integrate models into larger software systems.
- Understanding of end-to-end AI systems, including data pipelines, model serving, monitoring, and feedback loops.
- Familiarity with cloud-native architectures (e.g. containerization, CI/CD, scalable services) and building reliable platforms.
- Interest in reinforcement-learning and agentic AI, actively exploring emerging frameworks and research to advance to autonomous solutions.
- Work Location Schedule:
Monday: Amsterdam
Tuesday: Amersfoort (mandatory)
Wednesday: Amsterdam (mandatory)
Thursday: Amsterdam
Friday: Client office
Additional Information
As an employer, we have a lot to offer you. Here’s what you get from us:
- A gross monthly salary starting from €5.216,- to a maximum of €7.843,-, depending on your work experience, based on a 40-hour workweek.
- Fixed 13th-month bonus: part of it is paid out monthly and part in January of the following year. Alternatively, you can allocate it to a FLEX & BOOST goal of your choice. Click here to read more about it.
- Annual individual and collective salary increase in accordance with our Collective Labour Agreement (CLA).
- €1,500 per year as a sustainable employability budget, which you can use as you see fit for training, coaching, courses, or other development activities.
- Flexible leave days: our colleagues can decide themselves (in consultation with their manager) how they manage their time off.
- A healthy work-life balance, including hybrid working (for example, 2 days in the office and 3 days from home), transition leave, and the option to exchange public holidays for a religious or cultural holiday of your choice.
- A home-office webshop to help you set up an optimal workspace at home, including a mobile phone and laptop.
- 50% discount on our products and services, allowing you to enjoy affordable internet, calling, and streaming.
- Excellent commuting allowance: your public transport costs are reimbursed in full, or you receive €0.23 per kilometre when travelling by car. Prefer cycling? You can claim our cycling allowance of €0.40 per kilometre.
- The option to purchase a lease bike, with a monthly contribution from KPN (for employees with a permanent contract). From city bikes to e-bikes and from racing bikes to speed pedelecs, you choose what you ride.
- Excellent pension benefits: a total pension contribution of 25% of your pensionable salary, with KPN contributing 17.5% and you contributing 7.5%.
- What is the FLEX & BOOST goal?How does the 13th-month bonus work?Explain the home-office webshop.
Would you like to learn more? Feel free to contact our recruiter Quinten.wilbrink@kpn.com
At KPN, we have recruitment talent that collaborates smartly and wins together. Unsolicited acquisition regarding this vacancy is not appreciated.