DT Commerical AI & Agentic Lead

Summary: Leads the design, implementation, and scaling of agentic AI solutions for GenAI transformation within the Patient Impact organization. Partners with business teams to turn commercial priorities into technology roadmaps.

Make your mark for patients

We are looking for a DT Commercial AI & Agentic Lead to join us in our Global Digital Technology team, based out of our office in Atlanta, GA (hybrid, 40% onsite)

About the role
The DT Commercial AI & Agentic Lead will play a critical role in shaping and delivering UCB’s AI & GenAI-powered transformation within the Patient Impact organization (i.e. Commercial). This role will drive the design, implementation, and scaling of agentic AI solutions (e.g., prioritization of use cases, multi-agent ecosystems, super agents, agent-to-agent orchestration) to enhance patient outcomes and transform commercial and engagement capabilities.

Who you’ll work with

The role combines strategic leadership with hands-on delivery, ensuring that GenAI initiatives (e.g., connected to CRM evolution, Healthcare professional engagement, operating model transformation) are technically sound, scalable, and aligned with business value. This individual will partner with Patient Impact, Commercial, Medical, Marketing teams to co-create solutions.

What you’ll do

• Drive execution of GenAI transformation Project & programs within Patient Impact (scope, budget, vendor, timelines, governance etc.)
• Manage delivery of complex initiatives & Ensure strong program governance, prioritization, and value tracking.
• Act as a trusted advisor to business leaders on GenAI capabilities and opportunities.
• Facilitate organizational transformation towards AI-first ways of working
• Lead the end-to-end design of agentic AI solutions, ensuring robustness, scalability, and compliance in collaboration with other DT teams (DT AI, Infra & other)
• Define target architectures, including integration with CRM, data platforms, and external ecosystems. Challenge vendors and partners on technical design, architecture, and implementation choices.
• Ensure alignment with DT AI, enterprise architecture, security, and data governance standards.
• Select and manage technology vendors, AI partners, and system integrators. Act as a technical counterpart to vendors, able to challenge and validate designs.
• Define and drive the Patient Impact GenAI strategy, focusing on agentic architectures (agent-to-agent, orchestration layers, super agents). Identify high-impact use cases (e.g., CRM evolution, personalization, omnichannel engagement, patient journey optimization).
• Translate business priorities into technology roadmaps and scalable AI solutions. Act as a thought leader on emerging GenAI and agentic paradigms in pharma.
• Build internal capabilities in agentic AI, orchestration frameworks, and GenAI platforms.
• Promote reuse of components (agents, tools, workflows).
• Contribute to enterprise-wide GenAI strategy and communities of practice.
• Ensure solutions meet UCB standards in performance, scalability, compliance, and cost-effectiveness.

Interested? For this role we’re looking for the following education, experience and skills

Required:

• Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field
• 8+ years extensive experience in Digital Technology or IT leadership roles within complex enterprise environments.
• Experience in the pharmaceutical industry is required, ensuring understanding of regulatory and business context.

Preferred:

• Proven track record delivering AI and GenAI initiatives, ideally at scale and with business impact.
• Strong technical expertise in GenAI, including LLMs, RAG, copilots, and orchestration frameworks.
• Deep understanding of agentic architectures such as multi-agent systems and autonomous workflows.
• Solid experience in solution architecture, system design, and integration across enterprise platforms.
• Demonstrated ability to define strategy while also executing and delivering complex transformation programs.
• Preferably strong exposure to commercial pharma (CRM, omnichannel, HCP/patient engagement use cases).
• Excellent stakeholder management skills, with the ability to influence senior leaders and drive alignment.

*This positions reasonably anticipated base salary range is $148,000-$195,000. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.*

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable\_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.