About this role
Summary: Design, build, and optimize voice AI systems for enterprise contact centers. Collaborate with product and engineering teams to develop robust AI solutions, analyze interaction data, and ensure model governance and compliance.
Applied AI Scientist / Engineer
Location: Paris, France
Contract: Full-time
Work setup: Hybrid / Remote-friendly
Reporting to: Head of R&D
About GetVocal
At GetVocal AI, we're building the future of AI-powered customer interactions! 🚀
We help enterprise contact centers resolve more customer inquiries, faster, while maintaining full operational control.
Our platform orchestrates an AI fleet across every channel, building a living model of each business that continuously improves through a Human-AI Flywheel.
Built on proprietary graph-based conversation systems, every AI decision is grounded in business logic, policies, and procedures, ensuring traceable and governed AI behavior.
Our platform is compliant with the EU AI Act, GDPR, and ISO standards, supporting omnichannel deployments across voice and digital channels in 100+ languages, both on-premises and in the cloud.
We're proud to work with leading organizations like Vodafone, Movistar, and Deutsche Telekom, alongside strategic partners such as Capita and Camunda.
We're a fast-growing, international team, and we're looking for an Applied AI Scientist / Engineer to help us push the boundaries of conversational AI!
The Role:
As an Applied AI Scientist / Engineer at GetVocal AI, you will design, build, and optimize voice AI systems that power next-generation conversational experiences for enterprise contact centers.
This is a full-time, remote-friendly role based in Paris, combining team collaboration with flexibility.
### What You'll Be Doing:
- Design, build, and optimize voice AI systems for enterprise contact centers.
- Maintain and improve existing conversation systems.
- Experiment with new approaches to conversational AI and voice technologies.
- Collaborate with Product and Engineering teams to translate business requirements into robust AI solutions.
- Analyze interaction data to continuously improve automation rates and quality.
- Contribute to model governance, safety, and compliance, ensuring AI decisions remain traceable and aligned with regulatory and customer standards.
Ready to Join Us? 🚀
If you're passionate about AI, voice technologies, and building intelligent systems that solve real-world problems, we'd love to hear from you!
At GetVocal, we value curiosity, collaboration, experimentation, and people who aren't afraid to challenge the status quo.
Come build the future of conversational AI with us! 🚀
Who We're Looking For:
- Python & Agentic AI: Proficiency in Python and agentic frameworks (OpenAI APIs/SDKs).
- Machine Learning: Expertise in Pattern Recognition and applied Machine Learning for conversational AI, NLP, or sequence modeling.
- Conversational AI: Background in conversational AI, speech-to-text, text-to-speech, LLMs, or dialogue systems is highly beneficial.
- Collaboration: Ability to work cross-functionally with Product, Engineering, and Operations teams in a fast-paced environment.
- Nice to have: Publications at NeurIPS, ICLR, ICML, ACL, EMNLP, NAACL, or EACL.
### What's In It For You? ✨
- 💰 Competitive compensation: A highly competitive salary that reflects experience, skills, and impact.
- 📈 Stock options: The opportunity to share in GetVocal's growth and success.
- 🏥 Health & well-being: Comprehensive health, dental, and vision insurance plans.
- 🏡 Remote-friendly environment: Enjoy the flexibility to work remotely while staying connected with the team.
- ⏰ Flexible working hours: We believe in giving people the flexibility and trust to do their best work.
- 🚀 Real impact: Work on cutting-edge conversational AI technologies and contribute directly to solutions used by leading international enterprises.
- 🌍 International environment: Collaborate with talented people from diverse backgrounds in a fast-growing AI company.