As a member of the Artificial Intelligence Consumer Mobile Team, the main mission will be to guarantee a lean customer experience in caring and selling across channels for mobile Customers working on TOBi, the Vodafone Digital assistant.
Understand areas of usage of TOBi for Consumer Mobile customers
Monitor and optimize AI engine understanding working on Neural Networks
Improve TOBi resolution working on dialogue optimization and new functionalities development
Expand TOBi on all Vodafone Channels guaranteeing a coherent customer experience
Estimate user and technical stories to helpto prioritize backlog
Work with cross-functional teams in agile methodology
The ideal candidate for this role will have:
3-5 year working experiencein digital – preferably related to implementing AI to an operations environment
Excellent analytical mindset, high attention to detail and desire to make improvements
Hands-on knowledge of AI solutions – improving resolution and customer satisfaction
Strong communication and presentation skills,enthusiasm and motivation; fast learner and team player
Fluency in written and spoken English and Italian
Education & Experience
Degree in Economics/Engineering with experience in Digital/AI.
Experience using Microsoft Bot Framework is a plus.
Level of experience (years):
Mid Career (2+ years of experience)
How to apply:
Please mention NLP People as a source when applying
Vodafone is a telecommunications company that operates worldwide.